This Privacy and Cookie Policy applies to information collected and processed via the www.eliz.ae website and mobile application and associated customer service channels. By visiting the Website or supplying information through its associated customer service channels, you consent to the practices described in this Privacy and Cookie Policy and the Website Terms and Conditions.
**Information We May Collect**:
– Contact and personal details such as name, address, phone number, email, payment information, date of birth, gender, nationality, and preferences.
– Website statistical information such as location, URL, browser/device type, IP address, pages visited, search terms, and items clicked on.
– Transactional information such as orders placed, items purchased, and preferences.
– Information from third parties such as couriers and payment providers.
**Cookies**:
– Our Website uses first-party and third-party cookies for functionality, analytics, customer preferences, targeting/advertising, and to enhance your shopping experience.
– You can delete existing cookies or disable future cookies, but this may affect your access to certain areas/features of the Website.
**How We Use Information**:
– To process and fulfill orders, verify financial transactions, and provide services requested.
– To manage accounts, provide customer service, and personalize shopping experiences.
– For analytical/statistical purposes, marketing communications, and fraud prevention.
– To comply with legal/regulatory requirements.
**Who May We Share Information With**:
– Our group companies, selected third parties for marketing purposes, and service providers for various services.
– Professional service providers and legal/regulatory bodies.
**Contacting Us and Opting Out**:
– You can contact us to inquire about or amend your data. You can also opt out of receiving marketing communications at any time.
**Protecting Your Data**:
– Your data is stored securely on our servers. Payment transactions are encrypted using SSL technology.
– Despite security measures, the transmission of data over the internet is not completely secure, and any transmission is at your own risk.
– Your data may be transferred to, and stored in or outside, the United Arab Emirates, subject to security measures and confidentiality agreements with third parties.
**Third-Party Websites**:
– This Privacy and Cookie Policy does not apply to third-party websites linked from our Website, and we are not responsible for their privacy practices.
**Dubai Police eCrime**:
– eCrime is an electronic platform by Dubai Police to address cybercrime, including online fraud, threats, blackmail, and hacking.
The Cybercrime Investigation Department in Dubai, a division of the General Department of Criminal Investigation, comprises five specialized units:
1. **Forgery and Credit Cards Unit**: Investigates cases related to forgery and credit card fraud.
2. **Fraud and Scams Unit**: Focuses on investigating various types of fraud and scams.
3. **Identity and Defamation Unit**: Deals with cases involving identity theft and defamation.
4. **Information Security Unit**: Responsible for ensuring the security of information and data.
5. **Information and Development Unit**: Focuses on information management and development within the department.
These units work together to address and investigate cybercrimes, ensuring the security of individuals and entities in Dubai’s digital environment.