Welcome to www.eliz.ae! We strive to ensure our customers and users (“you“) receive an effortless shopping experience and we hope that you enjoy all our Website has to offer. The website www.eliz.ae and its associated mobile application (collectively the “Website“) are owned and operated by LITTLE ELIZ FASHION DESIGNING, for its own benefit and the benefit of its affiliates and subsidiaries (together “we“, “us” or “our“). LITTLE ELIZ FASHION DESIGNING is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 1367765 and its registered office at P.O. Box 9202, Dubai, United Arab Emirates.
Please read these terms of service (the “Terms of Service“), and any other terms applicable to the use of the Website, including the Website Terms of Use (“Website Terms“), and the privacy & cookie policy (the “Privacy Policy“), as together they form the terms governing the relationship between us and you (collectively, the “Terms“). We may need to change or update our Terms from time to time as we strive to improve our services. We will notify you of any changes to the Terms either via email, a notification you will receive when accessing the Website, or other reasonable means, but it is your responsibility to read the Terms prior to using the Website or our services. If you do not consent to these Terms, you must cease access and use of the Website. Your continued use of the Website constitutes your acceptance of the Terms.
When you place an order for products or services through our Website (an “Order“), you are deemed to have consented to the latest version of the Terms then posted on our Website. If a change in law takes effect which requires us to change our Terms after you have placed an Order but before it has been accepted by us, you acknowledge that the change will apply to your Order. In all other cases, the version of the Terms posted on the Website at the time your Order was placed will apply.
**ELIGIBILITY**
We aim to make the Website and the services we offer available to all our customers. However, to use the Website, you must be at least 18 years of age, and able to lawfully: (i) make payment through one of our accepted payment methods; (ii) agree to these Terms; and (iii) enter into binding contracts with us.
**PROHIBITION ON COMMERCIAL USE**
The Website is for customers’ personal use only. We do not provide the Website, products, or the services supplied by us through the Website for commercial usage. We reserve the right to decline Orders of unusual quantities and/or where we suspect commercial usage by the purchaser. We may take any steps we deem necessary, including taking appropriate legal action against violators.
**PLACING ORDERS**
When you place an Order with us, you commit to buying the items described in that Order, at the price displayed for each product on the Website, in addition to any service charges such as delivery fees, taxes, and duties where applicable, at the time of placing the Order. We will send you an email acknowledging the receipt of your Order. However, Orders are subject to our acceptance, which will be communicated to you when you receive a notification from us confirming your Order has been processed by us and/or your item(s) have been dispatched for delivery. No party other than us has the authority to confirm acceptance of the Order. We may reject Orders at our sole discretion, including for reasons such as errors in prices of products, other technical errors affecting the Website or the ordering process, ineligibility, inability to process payment, suspected fraud, suspected violation of the prohibition on commercial use of our Website, shipping restrictions, or stock unavailability.
**STOCK AVAILABILITY**
Items in your Website basket are not reserved until your Order is paid for in full and accepted by us. The Website (or our Website Call Centre) may contain or provide information regarding the availability of a particular item. The information provided on the Website is only an estimate and may not be up to date at the time of placing an Order due to the frequency of the transactions that are carried out on our Website. Unfortunately, we cannot always guarantee that an item which is displayed as in-stock on the Website at the time you placed it in your basket will be available at the time you place the Order. Should this happen, we will notify you and arrange for a full refund to your original payment method.
**PRE-ORDERED ITEMS**
Some products can sell out very quickly, so to give our customers a chance to get their hands on the items they want, we sometimes allow customers early access to coveted collections ahead of the official launch. Once your Order is placed, we will acknowledge the Order via email and work behind the scenes to secure the item for you. Once we receive the item, we will notify you and confirm that your item is being dispatched for delivery to you. If we are unable to secure stock of the item, we will notify you and refund you the price of the item to your original payment method, subject to our returns conditions, which you can find further down below in these Terms of Service.
Pre-Order items can only be paid for by debit card, credit card, Apple Pay, or Instalments. No other payment methods (including cash on delivery, Delayed Payment Providers) will be accepted for Pre-Ordered items. Pre-Order items can be canceled at any time prior to delivery. Where a returned Pre-Order item is accepted by us, it will be refunded as www.eliz.ae store credit only.
**CANCELLATION AND CHANGES**
You may, at any time prior to your Order being marked as “Processed” on our online Order tracking system, contact us or use the Website to cancel or change the Order. If you do so, we will at your request either: (i) cancel the Order free of charge and issue you a full refund, or (ii) we may agree to make certain changes to the Order, subject to stock availability and any applicable price adjustments. If the Order has already been processed by us, you will be unable to cancel the Order or make changes to the Order. You can return the items in accordance with our returns process after you receive the Order for a refund, and alternatively place a new Order with the items you wish to purchase.
**GIFT WITH PURCHASE**
Some of our brands may offer customers a gift with purchase when the customer purchases an item from the brand. A gift with purchase will only apply to Orders that include items from the brands participating in the offer. You can find a list of the selected brands in the offer banner. The number of gifts available is limited, so the gift is distributed with the Order based on Order placement priority and subject to stock availability. Regional exclusions and minimum spending requirements may apply. Please be aware that items purchased in an Order will be non-returnable if the gift with purchase that was gifted with the Order is not returned or where the condition of the gift with purchase does not satisfy our returns conditions, including the condition of the packaging.
**GIFT BOXES AND WRAPPING**
We offer gift boxing and gift wrapping services if you are looking to gift the Order. You can avail this service by selecting the option for gift boxing and gift wrapping at checkout. This service is not available for purchases of furniture or bulky items. You may select to have the items in your Order gift wrapped by us or you may request that we simply supply the gift boxes and gift wrapping along with your Order. The price for any gift-wrapping or gift-boxing service will be added to the total Order price and displayed at checkout. The fee charged for this service is non-refundable, even if you return the Order.
**GIFT TAGGING AND GIFT MESSAGES**
Gift tags and gift messages can be added to your Order free of charge by selecting this option on your checkout page before placing the Order.
**PRICES**
The prices of items displayed on the Website are provided in United Arab Emirates Dirhams (AED). The prices of items displayed on the Website do not include any fee chargeable for services you may select at checkout (such as gift wrapping), delivery costs, or duties to which the Order may be subject. Any such additional costs will be calculated and added to the Order price at checkout. The delivery address you provide, the items and services you select with your Order, and the method of delivery you choose will dictate what delivery charges and duties may apply (if any). Please refer to our Shipping and Delivery section for further details on delivery options.
Although we make every effort to ensure the prices or charges communicated to you in connection with your Order are accurate, errors may occur and we reserve the right to correct such errors provided it does not affect your rights as a customer. If we believe there was an error in the price calculation of your Order, we will aim to remedy that error in the following ways:
– If your Order was inadvertently processed by us, we may at our discretion:
1. cancel the Order (or part thereof), arrange for the collection of the mispriced item(s) from your original Order delivery address, and issue you a full refund including original Order delivery fees and duties (if applicable);
2. where the price you paid is lower than the actual price of the item, honor the Order; or
3. where the price you paid in the Order for a particular item is higher than the price of the item, we will refund you the difference in the price of the item;
– If your Order has not been processed, we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy the item at the correct price or otherwise cancel the Order (or part thereof) and receive a refund instead.
**PROMOTIONAL CODES AND DISCOUNT SCHEMES**
We may offer promotional codes to our customers which can be applied at checkout when placing an Order through our Website. Promotional codes are subject to the terms applicable to each promotional code, which will be communicated to you. The offers and discounts offered by each promotional code may vary, so please ensure you read all terms and conditions of use applicable to the promotional code. Promotional codes are valid for a limited period, are not redeemable for cash, cannot be used in conjunction with any other offer, sale, discount, or promotion (unless specifically stated), and may not be applied to certain products or brands (such as fine jewelry). If the item is not eligible for the offer, the discount will not be reflected at checkout even if you insert the promotional code. Promotional codes are personal to you and should not be transferred to anyone else unless you are authorized by us to do so.
**PAYMENT**
When you place an Order using a payment card that only processes payments in a currency other than the currency that applies to your Order at checkout, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is processed. Your bank or card issuer may also charge other fees for processing the payment. We currently accept the following payment methods for Orders placed on our Website: Visa cards, Mastercards, American Express cards, PayPal, Apple Pay, and, where available, cash on delivery. Store credit and Amber points can also be applied against purchases if conditions are satisfied. The use of Amber points is subject to the terms and conditions of the Amber Programme available [here]. All payments will be processed at the time you place your Order, except for cash on delivery (where available). We currently offer cash on delivery for Orders with a value of up to 30,000 AED (if the items in the Order qualify for cash on delivery). By entering your payment details onto our Website, you warrant and represent that you are duly authorized to use that payment method for the purchase of the Order. We reserve the right to decline Orders without any liability to you where we reasonably believe the payment method used was not authorized for such use, where we are unable to validate or verify the payment method, or if we suspect some other illegal or irregular activity associated with the payment.
We are dedicated to ensuring your shopping experience with us is enjoyable. Currently, we offer 2-hour delivery for orders within the Emirate of Dubai. Please note that only orders with delivery addresses within the UAE can be processed via the UAE website. Orders placed outside of our working hours (9am-8pm) or during public holidays will be considered placed on the next working day. While we strive to deliver on time, delays may occur, especially during promotion periods, sales seasons, and public holidays. We are not liable for delays caused by reasons beyond our control, such as your unavailability to receive the order or a requested delivery postponement. It is your responsibility to ensure you are available to receive the delivery. Our couriers may make up to 4 phone calls to book the delivery time slot and will attempt delivery up to 3 times before canceling the order. Cash on delivery orders are subject to a 25 AED delivery fee payable upon delivery.
**Split Shipments**: To expedite delivery, we sometimes source products from different locations, resulting in split shipments. You will be notified before we process the order, and you can track each shipment separately. There is no additional charge for split shipments.
**Returns Process**: We offer a “no questions asked” free returns policy if you initiate a return request within 30 days of delivery, provided the items meet our return conditions. Some items are non-returnable, indicated in the item description or at checkout. Non-returnable items can still be returned if you received the wrong item or if it arrived damaged. To qualify for a refund, all items must be returned unaltered, unused, in their original packaging, with all labels/tags/instructions attached, and accompanied by the original order confirmation. Swimwear must have the original hygiene liner attached. Items can be returned by arranging collection from your UAE delivery address by contacting us or submitting a return request online. Please include the returns label received with your order to avoid processing delays. Returns are typically processed within 3-5 business days of receiving the package, and refunds are issued to the original payment method. If you placed the order as a guest, you will need to register as a user to request a return online. While we offer a flexible return policy for your convenience, excessive returns may result in account closure or limits on future orders. This policy does not affect any consumer rights you may have under UAE laws.
**Non-Returnable Items**: We do not accept returns for beauty and grooming products (including skincare, fragrance, makeup, and haircare), lingerie, face masks, earrings, candles, and vintage pieces. Additionally, all furniture orders are final and non-returnable unless the product was received damaged during shipping and retains its original packaging.
**Exchanges**: Items can be exchanged by arranging collection from your delivery address, subject to the following conditions:
– You can exchange an item for a different size only if it’s the same product.
– The exchange order is created only after the return is approved.
– If there are technical issues during order creation after the return, the customer will receive store credits regardless of the original payment method.
– On placing an exchange request, the same can be canceled at any point.
– You can exchange an item multiple times.
– Orders paid with PayPal, Buy Now Pay Later options, and Amber will not be eligible for an exchange request.
– Exchanges are only for eligible items with the same price, located in the same warehouse, and must be returnable.
– Orders placed using coupon codes will not be eligible for exchange.
– Note: This feature is only available for UAE customers who are eligible for size exchange as per the above conditions.
**Damaged Goods and Wrong Items**: If an item in your order is received damaged or is not the item you ordered, you can arrange to return the item to us within 30 days of delivery. Subject to being satisfied that the item was in fact damaged, we will issue you a full refund including, where applicable, original order delivery charges, cash handling fees, taxes, and any duties. We may replace the faulty item at your request and deliver to you a new item free of any delivery charge.
**Manufacturing Defects**: If you received a defective item, certain items may benefit from a manufacturer’s warranty. The details of the manufacturer’s warranty will be included in the product packaging, inserts, or accompanying documentation. Please call us on our UAE toll-free number to assist you if you believe your product has a manufacturing defect.
**Refund Process**: All items returned to us will be inspected. If we are satisfied with the condition of the item returned, we will process the return and notify you once a refund has been issued with the value of the refund. Gift items returned will be refunded to the purchaser of the gift.
Your refund will be paid back to you depending on your original payment method:
– Credit or Debit Card payments are refunded back to the original payment card used to make the purchase (unless you opt for a refund in store credit, in which case the full refund value will be credited to your account to be used within 24 months from the issue date).
– Cash on delivery payments are refunded as store credit.
– Store credit used on a purchase will be refunded back to you as store credit.
– If you paid using a Delayed Payment Provider, your refund will be processed in accordance with the Delayed Payment Provider’s terms.
– If you chose to pay with multiple payment methods, we will prioritize certain payment methods over others at our discretion. For example, if you paid using store credit and a credit card, the store credit amount used will be prioritized and refunded in full before the remainder of the payment gets refunded to your credit card.
Store credit is valid for a period of 24 months from the issue date.
Please note that we cannot refund items if the return is initiated after 30 days of processing your order. If you return an item to us after the 30-day period, we will return it back to you as it has surpassed the refund deadline. For credit card refunds, it may take up to 14 days for your credit card provider or bank to process the refund and for the refund to be reflected on your card statement.
**Liability**: Except for death or personal injury arising from negligence or liability that cannot be excluded by law, we, our affiliates, employees, directors, officers, agents, or suppliers shall not be liable for any indirect, special, incidental, or consequential losses or damages arising out of or in connection with the use of or inability to use the website. This includes damages for loss of profits, goodwill, or data. In no event will our liability exceed the amount paid by you for the product(s) in respect of which the claim arose. Nothing in these terms is intended to affect any rights you or we may have under applicable law.
**Language**: These terms of service are published in English.
**Illegality**: If any provision of these terms of service is held to be illegal or unenforceable, the remaining terms (or parts thereof) will not be affected and will remain in full force and effect.
**No Implied Warranties**: Except as otherwise provided in these terms or required by applicable law, we make no promise, representation, covenant, or warranty and offer no other conditions, express or implied, regarding any matter, including the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of any of the products sold through the website. Your use of any products purchased from the website is at your sole risk and is provided on an “as is” and “as available” basis.
**Descriptions**: All product descriptions on our website are believed to be accurate at the time of publication. We strive to represent products on our website as accurately as possible, but we may be restricted by the descriptions provided by the brands. Colors, sizes, and resolution of images may vary. All measurements and weights provided are approximate.
**Product Liability**: By placing an order through our website, you acknowledge and agree that the liability for the products rests with the manufacturer. To the extent permitted by applicable law, we carry no liability for the supply of those products, except as described in the returns section in relation to returning damaged products and refunding the price paid (where applicable). Customers are expected to reasonably inspect any items purchased from the website upon receipt.
**Title to Goods**: Title to the items in your order will pass to you when you pay us in full for those items. Risk in the items in your order passes to you on delivery.
**Website Terms of Use**:
– **Registration and Account Handling**: You can use the website as a guest or create an account and register your details with us. It is your responsibility to make sure that any personal and payment details you provide are valid, accurate, and complete. You must keep your account details and password information confidential and secure. Notify us if you believe your account has been compromised.
– **Privacy**: Refer to our Privacy Policy for details on how we protect your privacy and handle your data.
– **Electronic Communication**: By creating an account or subscribing to our services, you consent to receiving electronic communications from us. You may opt out of marketing communications.
– **Third-Party Sites**: We are not responsible for the content or accuracy of any pages that are not on our website or their availability. We do not endorse and are not liable for the privacy policies of such websites.
– **Content**: We have made every effort to ensure that the information on the website is accurate and complete. We reserve the right to refuse service, terminate accounts, remove or edit content, withdraw any products or items from our website, or make any other changes to our website at our discretion.
– **User Generated Content**: By providing a review, you agree to be solely responsible for the content of all information you contribute. You also grant us the right to use any content you provide for our own purposes. We are not responsible for any comments posted by you or any third party.
– **Intellectual Property Rights**: Your use of the website and its contents does not grant you any copyright, design, trademark, or other intellectual property rights relating to the content. Reproduction or redistribution of the content is prohibited.
– **Indemnity**: You agree to defend, indemnify, and hold us, our directors, agents, affiliates, licensors, and suppliers harmless from and against any and all claims, damages, costs, and expenses arising from or related to your use of the website and/or any acts or omissions in breach of any provision of these terms.
– **No Waiver**: Any failure to exercise or any delay in exercising rights or remedies under these terms shall not be construed as a waiver thereof. The rights and remedies provided by these terms are cumulative.
– **Entire Agreement**: These terms constitute the complete and exclusive agreement between us concerning your use of the website and any purchase by you of any items through the website, and supersede all prior proposals, agreements, or other communications.
– **Disputes and Governing Law**: These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. All disputes arising out of or in connection with these terms are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.